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COVID-19 Resource Center
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As the COVID-19 outbreak continues to develop, updates, regulations and best practices are rapidly evolving making it difficult to sift through the copious amounts of available information. Greater St. Louis MGMA  will continue to support the members of our community by providing resources from trusted sources like MGMA State Affiliates and similar medical professional associations, CDC, WHO and the state and local public health authorities.


This page is designed for medical practice management professionals to prepare their practice and operations, aid in addressing patient concerns and have access to platforms for discussion and growth with other medical specialists.

With each other’s support, we will prevail. Remember: we are all in this together!

Call Services:


MO DHSS – Missouri Novel Coronavirus Information Hotline  – Available 24/7

  »  (877) 435-8411

Medicare Administrative Contractors (MACs) for Missouri: available to provide expedited enrollment and answer questions related to COVID-19 enrollment requirements.

Noridian Healthcare Solutions, LLC toll-free Hotline – Hours of Operation: 8:00 AM – 6:00 PM CDT

»  1 (866) 575-4067

CGS Administrators, LLC toll-free Hotline (Processes Home Health and Hospice Claims) – Hours of Operation: 7:00 AM – 4:00 PM CDT

»  1 (855) 769-9920

Join WHO's Health Alert on WhatsApp!

CMS Lessons from the Front Lines: COVID-19

Calls are held weekly on Fridays at 11:30 AM CDT and specific topics vary.


Discussion Boards/Forums


Greater St. Louis MGMA  Forum    Start a thread today! 

Post your burning questions, request feedback/advice, discuss how your practice is best utilizing things like Telehealth.  Utilize the forum platform and collaborate ideas with your colleagues. 

Greater St. Louis MGMA is proud to have The Keane Insurance Group as our Yearly Silver Sponsor of 2020!

The Keane Insurance Group specializes in medical professional liability insurance for physicians, hospitals, and other healthcare providers and facilities for any specialty in all 50 states. As a HILB Group Company, they are able to provide all lines of insurance for businesses of any size. The Keane Insurance Group healthcare specialists are working remotely right now and are available to serve your needs - reach out today!


Call 800.966.7731 or email


Fact Sheets, Flyers, and Other Documents:

Communication Guide/Script

CDC Phone Advice Line Tools  (PDF) – Guidelines for Children (2-17 years) or adults (≥18 years) with possible COVID-19 and includes an initial phone script, accompanying decision algorithm and tailored care advice messages March 30, 2020

MGMA COVID-19 Practice Communication Templates (PDF) – From patient outreach to staff teleworking policies, these templates help ensure clear communications in response to the pandemic

MO DHSS Call Center Information/Script  (PDF) – Guide on how to respond to various patient questions


Preparation Tools

AAFP Checklist to Prepare Physician Offices for COVID-19  (PDF) – Checklist for Practice Operations during Outbreak

MO DHSS COVID-19 Announcement Signage  (PDF) – Signage for visitors

MO DHSS Nurse Phone Evaluation/Triage Sample  (Word Doc)

MO DHSS Provider Communication Form  (PDF) – Home and Communities Based Services

MO DHSS Referral Form  (Word Doc) – Refer new participants

MO DHSS/HCBS Telephone Check Documentation  (PDF) – Checklist for providers


Telehealth/Telemedicine and Waivers 

AAN Telemedicine And COVID-19 Implementation Guide (PDF) – The AAN developed this guidance for clinicians and practices looking to implement Telemedicine services amid the COVID-19 crisis

EMPClaims Telemedicine Coverage by Payer (Google Spreadsheet) – April 8, 2020

MGMA Medicare Telehealth/Telemedicine Waivers During the COVID-19 Public Health Emergency  (PDF) – A comprehensive overview of all Telehealth and Telemedicine waivers issued to date. April 6, 2020

Please note: this resource addresses Medicare payment policy; Medicaid and commercial payers may institute their own payment rules. 

NOSORH Telehealth Technologies and Preparing to Select a Vendor  (PDF) – Tips for selecting a vendor and vendor sampling

Youtube Medicare Coverage and Payment of Virtual Services  (Video Length 16:56) – This CMS-provided video will provide you with answers to common questions about the Medicare Telehealth services benefit April 3, 2020

CMS COVID-19 Emergency Declaration Blanket Waivers for Health Care Providers  (PDF) – These changes focus on reducing supervision and certification requirements so that practitioners can be hired quickly and perform work to the fullest extent of their licenses. The new waivers sharply expand the workforce flexibility CMS announced on March 30.  April 9, 2020


Financial and Employment Assistance

MGMA Key provisions affecting medical groups in the CoronavirusAid, Relief, and Economic Security (“CARES”) Act  April 2020

CMS Fact Sheet: Expansion of the Accelerated and Advance Payments Program for Providers and Suppliers During COVID-19 Emergency  (PDF) – April 7, 2020


Peer-to-Peer Resources 

SHOW-ME ECHO COVID-19 ECHO Flyer  (PDF) – led by Missouri Department of Health and Senior Services Director Randall Williams, Zoom video conferencing every Monday from 12:00 PM to 1:00 PM CDT

Personal Protective Equipment for health professionals fighting COVID-19

To donate PPE or list your organization in need please visit  

Important Dates:

  • MIPS eligible clinicians who have not submitted any MIPS data by April 30, 2020 will qualify for the automatic extreme and uncontrollable circumstances policy and will receive a neutral payment adjustment for the 2021 MIPS payment year.
  • The physician work geographic index floor is extended through Dec. 1, 2020
  • Suspension of Medicare sequestration: the Medicare sequester, which reduces payments to providers by two percent, is temporarily lifted from May 1 through Dec. 31, 2020



Click Here For On-Demand Webinar Archives

Please note:   Some recordings will only be accessible to those who previously registered.


Listed are acceptable and non-acceptable video communications recommendations:

Acceptable, non-public facing, audio or video communication products

Non-acceptable, audio or video communication products


Apple FaceTime

Facebook Live Skype for Business / Microsoft Teams

Facebook Messenger & FB Messenger video



Google Hangouts & Google Hangouts video



Slack or similar chat rooms

Zoom for Healthcare

Any public facing video communication applications

WhatsApp & WhatsApp  video chat

Google G Suite Hangouts Meetings


Cisco Webex Meetings/Webex Teams   


Amazon Chime/GoToMeeting


Spruce Health Care Messenger

Website Resources:

AMA   – American Medical Association – a COVID-19 resource center for physicians

CDC  – Center for Disease Control and Prevention – Offering comprehensive information on symptoms, treatment and more

CMS  – Centers for Medicare & Medicaid Services  – View general information and updates, clinical and technical guidance, billing and coding information and more

HHS OIG  – U.S Department of Health and Human Services Office of Inspector General – COVID-19 Portal includes COVID-19 fraud, infectious disease preparedness, and response and Telehealth cost-sharing information

MGMA  – Medical Group Management Association – MGMA COVID-19 Action Center 

MO DHSS    – Missouri Department of Health and Senior Services – COVID-19 Outbreak: State government resource regarding information for/about healthcare professionals, laboratories, FAQs, handling COVID-19 anxiety, businesses, employment questions and more

MO DLIR   – Missouri Department of Labor and Industrial Relations  – COVID-19 FAQs for businesses and workers

WHO  – World Health Organization – Find information and guidance from WHO regarding the current outbreak of Coronavirus disease


As we all struggle to get through these challenging times, Greater St. Louis MGMA will continue to be your resource for credible and up-to-date information.

If you have a resource you would like us to consider posting, please email



Disclaimer: This page is strictly a collection of informational resources for your use.  Greater St. Louis MGMA does not accept liability for the use of third-party resources or any decision that is made by you based on the resources listed here.



Greater St. Louis MGMA
PO Box 16012, St. Louis, MO 63105