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|COVID-19 Resource Center|
As the COVID-19 outbreak continues to develop, updates, regulations and best practices are rapidly evolving making it difficult to sift through the copious amounts of available information. Greater St. Louis MGMA will continue to support the members of our community by providing resources from trusted sources like MGMA State Affiliates and similar medical professional associations, CDC, WHO and the state and local public health authorities.
MO DHSS – Missouri Novel Coronavirus Information Hotline – Available 24/7
» (877) 435-8411
Medicare Administrative Contractors (MACs) for Missouri: available to provide expedited enrollment and answer questions related to COVID-19 enrollment requirements.
Noridian Healthcare Solutions, LLC toll-free Hotline – Hours of Operation: 8:00 AM – 6:00 PM CDT
» 1 (866) 575-4067
CGS Administrators, LLC toll-free Hotline (Processes Home Health and Hospice Claims) – Hours of Operation: 7:00 AM – 4:00 PM CDT
» 1 (855) 769-9920
Join WHO's Health Alert on WhatsApp!
CMS Lessons from the Front Lines: COVID-19
Calls are held weekly on Fridays at 11:30 AM CDT and specific topics vary.
Discussion Boards/Forums :
Post your burning questions, request feedback/advice, discuss how your practice is best utilizing things like Telehealth. Utilize the forum platform and collaborate ideas with your colleagues.
CDC Phone Advice Line Tools (PDF) – Guidelines for Children (2-17 years) or adults (≥18 years) with possible COVID-19 and includes an initial phone script, accompanying decision algorithm and tailored care advice messages March 30, 2020
MGMA COVID-19 Practice Communication Templates (PDF) – From patient outreach to staff teleworking policies, these templates help ensure clear communications in response to the pandemic
MO DHSS Call Center Information/Script (PDF) – Guide on how to respond to various patient questions
AAFP Checklist to Prepare Physician Offices for COVID-19 (PDF) – Checklist for Practice Operations during Outbreak
MO DHSS COVID-19 Announcement Signage (PDF) – Signage for visitors
MO DHSS Nurse Phone Evaluation/Triage Sample (Word Doc)
MO DHSS Provider Communication Form (PDF) – Home and Communities Based Services
MO DHSS Referral Form (Word Doc) – Refer new participants
MO DHSS/HCBS Telephone Check Documentation (PDF) – Checklist for providers
Telehealth/Telemedicine and Waivers
AAN Telemedicine And COVID-19 Implementation Guide (PDF) – The AAN developed this guidance for clinicians and practices looking to implement Telemedicine services amid the COVID-19 crisis
EMPClaims Telemedicine Coverage by Payer (Google Spreadsheet) – April 8, 2020
MGMA Medicare Telehealth/Telemedicine Waivers During the COVID-19 Public Health Emergency (PDF) – A comprehensive overview of all Telehealth and Telemedicine waivers issued to date. April 6, 2020
Please note: this resource addresses Medicare payment policy; Medicaid and commercial payers may institute their own payment rules.
NOSORH Telehealth Technologies and Preparing to Select a Vendor (PDF) – Tips for selecting a vendor and vendor sampling
Youtube Medicare Coverage and Payment of Virtual Services (Video Length 16:56) – This CMS-provided video will provide you with answers to common questions about the Medicare Telehealth services benefit April 3, 2020
CMS COVID-19 Emergency Declaration Blanket Waivers for Health Care Providers (PDF) – These changes focus on reducing supervision and certification requirements so that practitioners can be hired quickly and perform work to the fullest extent of their licenses. The new waivers sharply expand the workforce flexibility CMS announced on March 30. April 9, 2020
Financial and Employment Assistance
SHOW-ME ECHO COVID-19 ECHO Flyer (PDF) – led by Missouri Department of Health and Senior Services Director Randall Williams, Zoom video conferencing every Monday from 12:00 PM to 1:00 PM CDT
Personal Protective Equipment for health professionals fighting COVID-19
To donate PPE or list your organization in need please visit https://www.donateppe.org/
Please note: Some recordings will only be accessible to those who previously registered.
Listed are acceptable and non-acceptable video communications recommendations:
AMA – American Medical Association – a COVID-19 resource center for physicians
CDC – Center for Disease Control and Prevention – Offering comprehensive information on symptoms, treatment and more
CMS – Centers for Medicare & Medicaid Services – View general information and updates, clinical and technical guidance, billing and coding information and more
HHS OIG – U.S Department of Health and Human Services Office of Inspector General – COVID-19 Portal includes COVID-19 fraud, infectious disease preparedness, and response and Telehealth cost-sharing information
MGMA – Medical Group Management Association – MGMA COVID-19 Action Center
MO DHSS – Missouri Department of Health and Senior Services – COVID-19 Outbreak: State government resource regarding information for/about healthcare professionals, laboratories, FAQs, handling COVID-19 anxiety, businesses, employment questions and more
MO DLIR – Missouri Department of Labor and Industrial Relations – COVID-19 FAQs for businesses and workers
WHO – World Health Organization – Find information and guidance from WHO regarding the current outbreak of Coronavirus disease
If you have a resource you would like us to consider posting, please email firstname.lastname@example.org.
Disclaimer: This page is strictly a collection of informational resources for your use. Greater St. Louis MGMA does not accept liability for the use of third-party resources or any decision that is made by you based on the resources listed here.