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COVID-19 Resource Center
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As the COVID-19 outbreak continues to develop, updates, regulations and best practices are rapidly evolving making it difficult to sift through the copious amounts of available information. Greater St. Louis MGMA  will continue to support the members of our community by providing resources from trusted sources like MGMA State Affiliates and similar medical professional associations, CDC, WHO and the state and local public health authorities.


This page is designed for medical practice management professionals to prepare their practice and operations, aid in addressing patient concerns and have access to platforms for discussion and growth with other medical specialists.

With each other’s support, we will prevail. Remember: we are all in this together!

Call Services:


MO DHSS – Missouri Novel Coronavirus Information Hotline  – Available 24/7

  »  (877) 435-8411

Medicare Administrative Contractors (MACs) for Missouri: available to provide expedited enrollment and answer questions related to COVID-19 enrollment requirements.

Noridian Healthcare Solutions, LLC toll-free Hotline – Hours of Operation: 8:00 AM – 6:00 PM CDT

»  1 (866) 575-4067

CGS Administrators, LLC toll-free Hotline (Processes Home Health and Hospice Claims) – Hours of Operation: 7:00 AM – 4:00 PM CDT

»  1 (855) 769-9920

Join WHO's Health Alert on WhatsApp!

CMS Lessons from the Front Lines: COVID-19

Calls are held weekly on Fridays at 11:30 AM CDT and specific topics vary.


Discussion Boards/Forums


Greater St. Louis MGMA  Forum    Start a thread today! 

Post your burning questions, request feedback/advice, discuss how your practice is best utilizing things like Telehealth.  Utilize the forum platform and collaborate ideas with your colleagues. 

Greater St. Louis MGMA is proud to have The Keane Insurance Group as our Yearly Silver Sponsor of 2020!

The Keane Insurance Group specializes in medical professional liability insurance for physicians, hospitals, and other healthcare providers and facilities for any specialty in all 50 states. As a HILB Group Company, they are able to provide all lines of insurance for businesses of any size. The Keane Insurance Group healthcare specialists are working remotely right now and are available to serve your needs - reach out today!


Call 800.966.7731 or email

Fact Sheets, Flyers, and Other Documents:

Communication Guide/Script

CDC Phone Advice Line Tools  (PDF) – Guidelines for Children (2-17 years) or adults (≥18 years) with possible COVID-19 and includes an initial phone script, accompanying decision algorithm and tailored care advice messages March 30, 2020

MGMA COVID-19 Practice Communication Templates (PDF) – From patient outreach to staff teleworking policies, these templates help ensure clear communications in response to the pandemic

MO DHSS Call Center Information/Script  (PDF) – Guide on how to respond to various patient questions


Preparation Tools

AAFP Checklist to Prepare Physician Offices for COVID-19  (PDF) – Checklist for Practice Operations during Outbreak

MO DHSS COVID-19 Announcement Signage  (PDF) – Signage for visitors

MO DHSS/HCBS Curfew/Quarantine Letter  (PDF) – For Home and Community Based Service (HCBS) providers to avoid any potential care interruptions March 23, 2020

MO DHSS Home/Community Based Services Provider InformationCOVID-19 Provider Communication  (PDF)  March 16, 2020

MO DHSS Nurse Phone Evaluation/Triage Sample  (Word Doc)

MO DHSS Provider Communication Form  (PDF) – Home and Communities Based Services

MO DHSS Referral Form  (Word Doc) – Refer new participants

MO DHSS Respite Time Sheet Sample  (PDF) – Weekly Time Sheet for Respite

MO DHSS/HCBS Telephone Check Documentation  (PDF) – Checklist for providers

MLN Medicare Preventive Services Poster  (PDF) – Providers learn about coding, coverage requirements, and patient cost-sharing for each service using this Medicare Learning Network tool March 2020


Telehealth/Telemedicine and Waivers 

AAN Telemedicine And COVID-19 Implementation Guide (PDF) – The AAN developed this guidance for clinicians and practices looking to implement Telemedicine services amid the COVID-19 crisis

EMPClaims Telemedicine Coverage by Payer (Google Spreadsheet) – April 8, 2020

MGMA Medicare Telehealth/Telemedicine Waivers During the COVID-19 Public Health Emergency  (PDF) – A comprehensive overview of all Telehealth and Telemedicine waivers issued to date. April 6, 2020

Please note: this resource addresses Medicare payment policy; Medicaid and commercial payers may institute their own payment rules. 

NOSORH Telehealth Technologies and Preparing to Select a Vendor  (PDF) – Tips for selecting a vendor and vendor sampling

Youtube Medicare Coverage and Payment of Virtual Services  (Video Length 16:56) – This CMS-provided video will provide you with answers to common questions about the Medicare Telehealth services benefit April 3, 2020

CMS COVID-19 Emergency Declaration Blanket Waivers for Health Care Providers  (PDF) – These changes focus on reducing supervision and certification requirements so that practitioners can be hired quickly and perform work to the fullest extent of their licenses. The new waivers sharply expand the workforce flexibility CMS announced on March 30.  April 9, 2020


Financial and Employment Assistance

MGMA Key provisions affecting medical groups in the CoronavirusAid, Relief, and Economic Security (“CARES”) Act  April 2020

CMS COVID-19 List Serve: Dear Clinician Letter and Updated Elective Surgery Recommendations (PDF) – This summary includes information about Telehealth and virtual visits, accelerated and advanced payments, and recent waiver information. April 7, 2020

CMS Fact Sheet: Expansion of the Accelerated and Advance Payments Program for Providers and Suppliers During COVID-19 Emergency  (PDF) – April 7, 2020


Peer-to-Peer Resources 

SHOW-ME ECHO COVID-19 ECHO Flyer  (PDF) – led by Missouri Department of Health and Senior Services Director Randall Williams, Zoom video conferencing every Monday from 12:00 PM to 1:00 PM CDT

Personal Protective Equipment for health professionals fighting COVID-19

To donate PPE or list your organization in need please visit  

Important Dates:

  • MIPS eligible clinicians who have not submitted any MIPS data by April 30, 2020 will qualify for the automatic extreme and uncontrollable circumstances policy and will receive a neutral payment adjustment for the 2021 MIPS payment year.
  • The physician work geographic index floor is extended through Dec. 1, 2020
  • Suspension of Medicare sequestration: the Medicare sequester, which reduces payments to providers by two percent, is temporarily lifted from May 1 through Dec. 31, 2020


Live Webinars:

Please note:  Many webinars have a maximum capacity due to their providers, so attendance may be limited or already closed. Several resources listed below will email a link to view the on-demand recording within hours after the event concludes, so registering is highly recommended. Click on the webinar title to learn more and register.

•   Fraud, Waste, and Abuse? Managing False Claims Act Compliance Risk in the COVID-19 Crisis (Missouri MGMA State Affiliate)

Tuesday, May 12, 2020  |  12:00 PM - 1:00 PM CDT

With great crises comes great compliance risk, and the COVID-19 pandemic is no exception!


On-Demand Recordings/Webinar Archives:

Please note:   Some recordings will only be accessible to those who previously registered.


COVID-19 Medical Practice Priority Checklist – Tips from leaders on the front lines in Washington State    (Missouri MGMA)

Recording    |   Presentation Slides

Recorder March 24, 2020

Billing for Physician Services During a Public Health Emergency ( Download the Presentation)

Recording    |   Presentation Slides

Recorded March 25, 2020

HIPAA Rules During the COVID-19 Outbreak

Recording    |   Presentation Slides

Recorded March 26, 2020

Taking Care of Your Business: Creating a Recovery Mindset During Major Events

Recording    |   Presentation Slides    |  Resource Guide

Recorded March 27, 2020

Special Edition: COVID-19-Telehealth Coding & Documentation  (Michigan MGMA & Illinois MGMA)


Recorded March 25, 2020

Regulatory Compliance: The New Paradigm under COVID-19  (California MGMA)

Recording  |  Presentation Slides

Recorded March 27, 2020

Testing for COVID19 – COV2 the Novel Coronavirus

Recording    |   Presentation Slides

Recorded March 27, 2020

Telemedicine and COVID-19: Take Care of Your Patients While Allowing Them to Stay at Home 

Recording    |  Presentation Slides    |  Reimbursement for Telehealth    |  FAQ Sheet    |   List of 2020 Covered Telehealth Codes

Recorded March 27, 2020

 COVID-19 and Remote Monitoring  (American TeleMed) 


Recorded March 31, 2020

Coronavirus Virtual Series – A Free Virtual Event   (FierceHealthcare)

All Session Agendas  |  Register for  On-Demand Webinars

Please note:  You must register for each event to be able to view the following webinars. You may register even after the webinar aired date has passed.

Recorded March 30, 2020:

· Physician/provider preparedness: How to prepare for a coronavirus outbreak within your facility

· COVID-19: Six things health organizations should consider (but may not be)

· The race to develop a vaccine for COVID-19

Recorded  March 31, 2020:

· How tech will help U.S. healthcare fight coronavirus

· Crisis Consumer Outreach: Coronavirus and Beyond

· Challenge accepted: Biopharma puts COVID-19 in its pipeline

Recorded April 1, 2020:

· The critical role of payers in stopping the spread of Coronavirus

· Solutions for rapid development and manufacturing responses to public health threats

· COVID-19 threatens pharma’s global supply chain. What next?

Insulating Your Practice from COVID-19 Distress  (California MGMA)

Recording    |  Presentation Slides

Recorded April 2, 2020

COVID-19: The Disruption No One Planned For  (Modern Healthcare)

Presentation Slides

Recorded April 2, 2020

Cutting-edge approaches to support clinical development and evidence generation in the COVID-19 era  (FierceHealthcare)

All March 30 - April 2 FierceHealthcare Webinar Recordings

Recorded April 2, 2020

Clinical Management of Critically Ill Adults with Coronavirus Disease 2019 (COVID-19)  (CDC–COCA)

Recording  |  Presentation Slides  |  Transcript

Recorded April 2, 2020 

Navigating SBA Loan Options for Your Medical Practice  (Missouri MGMA)

Recording    |  Presentation Slides 

Recorded April 2, 2020

MGMA Washington Update:  COVID-19 Legislative and Regulatory Actions To-Date  (Missouri MGMA)

Recording    |   Presentation Slides

Recorded April 3, 2020

Leading Change Through Turmoil & Turbulence for Practice Managers  (Dr. Mary Kelly – Productive Leaders) 

Additional Handouts: 5-Minute Crisis “What If?” Plan  |  5-Minute Focus Plan  |   5-Minute Gratitude Plan

Recorded April 7, 2020   

Actions Home Health Clinicians Can Take To Prevent The Spread Of COVID-19  (Relias)


Recorded April 7, 2020 

COVID-19 and Long-Term Care Providers: Where Are We Now  (Relias)


Recorded April 9, 2020

Planning for post-COVID-19 Practice Start-up   (New Jersey MGMA State Affiliate)

Recording   |  Presentation Slides

Recorded April 14, 2020 

CODIV-19: Where Are We Now?   (MGMA State Affiliates)


Recorded April 14, 2020

Revenue Rebound Strategy – How to Leverage Telemedicine for Medicare   (New Jersey MGMA State Affiliate)

Recording  |  Presentation Slides

Recorded April 15, 2020

Practice Comeback Plan: Weekly Webinar Series for Healthcare Practices (SolutionReach)

Session 2 - Stage 1: Urgent "Do this now"

Recording  |   Presentation Slides

Recorded April 15, 2020

Session 3 - Stage 2: Recovery – "Ready to Reopen– Deep Dive and FAQs

Recording  |  Presentation Slides

Recorded April 22, 2020

Session 4 - Stage 3:  Thrive Going Forward - Deep Dive and FAQs

Recording  |  Presentation Slides

Recorded April 29, 2020 

Leading Teams Through the Virus Crisis  (Dr. Mary Kelly – Productive Leaders)

Recorded April 15, 2020

Risk Management & Ethics: COVID-19 Rationing   (Med-IQ and Coverys)

Handouts   |  Recording   Password:  COVIDwebinar    (Note: password is case-sensitive)

Recorded April 16, 2020 

Coding Support, Provider Documentation Training and Telemedicine Education   (New York MGMA State Affiliate)

Presentation Slides  |   Recording  |   Handout  |   Handout  |   Handout  |   Post-Webinar Update

Recorded April 16, 2020

Optimizing TeleHealth Utilization   (AMGA & MGMA)

Recorded April 21, 2020


Performance, Results, and Engagement: Preparing to Enter the World of Telecommuting   (California MGMA State Affiliate )


Recording  |  Presentation Slides


Recorded   April 22, 2020


Online Demonstration:  Updating COVID-19 Protocols for Your Rep Community   (Medical Group Management Association)


Recorded April 22, 2020


How Healthcare Organizations are Managing COVID-19 on Social  (Hootsuite)

Recording  |  Presentation Slides

Recorded April 22, 2020

Employment Law Implications of COVID-19 (Pennsylvania MGMA State Affiliate)

Recorded April 23, 2020

Parexel’s learnings from China: Clinical studies in a pandemic-transformed world   (FierceBiotech)

Register to View Recording | Handouts

Recorded April 23, 2020

Getting Ahead of the Curve: Insights from COVID-19’s Front-lines  (InCrowd and FierceBiotech)

Register to View Recording |  Presentation Slides |  Additional Resources: Non-Frontline Report | Patient Report | Frontline Physician Tracking Report Wave 4

Recorded April 23, 2020

Telemedicine and COVID-19 - Based on March and April expansions and revisions  (Californina MGMA) 

Recording  |  Presentation Slides  |  Reimbursement For Telehealth  |  FAQ Sheet  |  List of 2020 Telehealth Codes  |  CMS-Medicare and Medicaid Programs; Policy and Regulatory Revisions in Response to the COVID-19 Public Health Emergency-33020

Recorded April 24, 2020

Declutter the Data in your Clinical Trial: Mitigate Risk Before it Becomes an Issue    (FierceBiotech)


Recorded April 29, 2020 

Covid-19: Ready To Get Back To Work?  (SVMIC)


Recorded April 29, 2020 

Maintaining Momentum: Applying Recent Regulatory Guidance in the Midst of the Coronavirus    (FierceBiotech)

Recorded April 30, 2020

COVID-19, Contract Performance & The New ‘Standard’  (California MGMA State Affiliate)

Recorded April 30, 2020

Connecting CARES Act Funding Options for Health Care Providers   (Brown Smith Wallace)

Recorded April 30, 2020

Recording  |  Presentation Slides

Recorded April 30, 2020

What's Next: Have You Prepared A Talent Readiness Plan?  (California MGMA State Affiliate)

Recorded May 5, 2020

COVID-19 Guidance: A discussion about FFCRA and Other Employment Laws Impacting Medical Practices (California MGMA State Affiliate)

Recorded May 8, 2020 

Recent Updates:

CMS Ruling 2020-1-R  –  Increases Medicare Payment for High-Production Coronavirus Lab Tests  Signed April 14, 2020

CMS FAQs  –    Families First Coronavirus Response Act (FFCRA), Public Law No. 116-127Coronavirus Aid, Relief, and Economic Security (CARES) Act, Public Law No. 116-136Frequently Asked Questions (FAQs April 13, 2020

CMS Press Release  –  Trump Administration Announces Expanded Coverage for Essential Diagnostic Services Amid COVID-19 Public Health Emergency  April 11, 2020

CMS – Additional Background: Sweeping Regulatory Changes to Help U.S. Healthcare System Address COVID-19 Patient Surge March 30, 2020

CCHPCA  COVID-19 Related State Actions March 30, 2020  Section 1135 Waiver Flexibilities  Missouri March 25, 2020

The March 17, 2020, OCR notification addressing an enforcement discretion for Telehealth remote communications during the COVID-19 public health emergency will allow a temporary remittance of penalties on physicians that would otherwise cause an event of HIPAA noncompliance. 


Listed are acceptable and non-acceptable video communications recommendations:

Acceptable, non-public facing, audio or video communication products

Non-acceptable, audio or video communication products


Apple FaceTime

Facebook Live Skype for Business / Microsoft Teams

Facebook Messenger & FB Messenger video



Google Hangouts & Google Hangouts video



Slack or similar chat rooms

Zoom for Healthcare

Any public facing video communication applications

WhatsApp & WhatsApp  video chat

Google G Suite Hangouts Meetings


Cisco Webex Meetings/Webex Teams   


Amazon Chime/GoToMeeting


Spruce Health Care Messenger

   Medicare Telehealth Frequently Asked Questions (FAQs)

HHS  February 2020: BULLETIN: HIPAA Privacy and Novel Coronavirus

OCR – FAQs on Telehealth and HIPAA during the COVID-19 nationwide public health emergency

Website Resources:

AMA   – American Medical Association – a COVID-19 resource center for physicians

CDC  – Center for Disease Control and Prevention – Offering comprehensive information on symptoms, treatment and more

CMS  – Centers for Medicare & Medicaid Services  – View general information and updates, clinical and technical guidance, billing and coding information and more

HHS OIG  – U.S Department of Health and Human Services Office of Inspector General – COVID-19 Portal includes COVID-19 fraud, infectious disease preparedness, and response and Telehealth cost-sharing information

MGMA  – Medical Group Management Association – MGMA COVID-19 Action Center 

MO DHSS    – Missouri Department of Health and Senior Services – COVID-19 Outbreak: State government resource regarding information for/about healthcare professionals, laboratories, FAQs, handling COVID-19 anxiety, businesses, employment questions and more

MO DLIR   – Missouri Department of Labor and Industrial Relations  – COVID-19 FAQs for businesses and workers

WHO  – World Health Organization – Find information and guidance from WHO regarding the current outbreak of Coronavirus disease


As we all struggle to get through these challenging times, Greater St. Louis MGMA will continue to be your resource for credible and up-to-date information.

If you have a resource you would like us to consider posting, please email



Disclaimer: This page is strictly a collection of informational resources for your use.  Greater St. Louis MGMA does not accept liability for the use of third-party resources or any decision that is made by you based on the resources listed here.



Greater St. Louis MGMA
PO Box 16012, St. Louis, MO 63105