Cultural Competence in Healthcare Leadership
This presentation will address cultural competence on the organizational level. There will be a brief review of cultural competence and its impact upon healthcare facilities. The participant will be encouraged to understand the need for a “paradigm shift” in the healthcare industry. Changes towards cultural competence require an investment of both money and time for training and visual affirmations. This involves learning about the culture of the community and diversifying staff to reflect the community. They must implement training for their staff to properly interact with the community that they serve. Ultimately, the organization must determine if the monetary benefits derived from the revision of the system is worth the investment while adhering to the standards set forth by the industry.
Upon completion the participant will be able to:
1. Discuss cultural competence as a market based issue.
2. Explain the need for a diverse workforce and health services administration.
3. Understand aspects of necessary training in cultural competence for health services administrators.
Administrators may benefit from attending this presentation by being exposed to industry standards issued by government agencies. They will learn the importance of “Top Level” commitment and the necessary actions required for infrastructure change and implementation of policies that reflect cultural competency.
About the Speaker
Dr. Andrea Toliver-Smith is an Assistant Professor of Speech-Language Pathology at Maryville University. She is a certified speech-language pathologist with research interests to include: multicultural issues in speech and language, services for the Deaf and Hard of Hearing, cultural competence, and gender related issues. She obtained her Bachelors’ Degree from the University of Arkansas at Little Rock, her Masters’ Degree from Howard University, and her Doctorate of Philosophy from the University of Arkansas for Medical Sciences with an emphasis in Cultural and Linguistic Diversity. She has published an article in the American Annals of the Deaf and is the current instructor of the Cultural Diversity course for all undergraduate students in the College of Health Professions at Maryville University. Dr. Toliver-Smith has been a member of the American Speech-Language-Hearing Association and the National Black Association of Speech-Language-Hearing for numerous years and has made significant contributions to her field and to academia in the areas of research, teaching, and service.
Creating and Maximizing Your Practice Brand
Healthcare is ultra-competitive today. Practices need a strong, consistent brand to sustain them and set them apart from the competition. Understand what a brand is, how to live it day in and day out to connect with patients and to attract new ones. Learn how to create a brand identity, marketing tips and practical tips to maximize and sustain your brand.
- Understand the important marketing information that you should know in the changing healthcare landscape.
- Evaluate if your practice reflects a great patient experience.
- Create a practice that can be a powerful communication tool with your patients.
Ideas sometimes come from taking a step away from the office which allow you to think and view things from a different lens. The new ideas and approaches come from interacting within an engaging environment to help make people more effective and efficient at work.
Travis Heimbuch, MBA, Professional Office Services
A decade at the corporate office, traveled across the country as a sales consultant, sales manager and corporate marketing director within the healthcare industry. Worked directly with thousands of different specialties from family practice, orthopedic, OBGYN, pediatric, dermatology, FQHC groups, multi-specialties and many more. Work with over 250 software PMSs including GE, eCW, NextGen, Cerner, EPIC, Greenway and more. My passion is working on improving the healthcare experience through patient communication, marketing and revenue cycle management.
Personality Testing as a Tool in Physician Recruitment and Development
The topic of personality testing in healthcare is a highly debated one due to the long-held belief that physicians require a broader, knowledge-based set of skills that are more important than an individual’s particular personality. But with healthcare employers facing increased hiring pressure due to physician shortages, the high cost of health professional turnover, and the focus on population health, more and more organizations are examining the value of integrating personality assessments into the recruitment process. The key question organizations are asking: Is there a measurable benefit to personality testing in physician recruitment and development?
In this presentation, Kathy Jordan, CEO of Jordan Search Consultants, and Les Jebson, Administrator – Department of Surgery / Surgical Specialties, SIU School of Medicine, take an objective look at the potential pros and cons of personality tests for physicians through real-world examples. Do these tests have applications in the hiring of physicians, and perhaps more importantly, identifying them for leadership roles within a healthcare organization? Do personality assessment results accurately portray an individual’s ability to play the necessary roles of steward, strategist, catalyst, and change agent as a future physician leader? If so, how can organizations successfully leverage the available resources and implement personality testing processes into their organization to cut turnover costs and more strategically plan for the future?
Attendees will walk away from the session knowing:
- The potential benefits and drawbacks of using personality testing for physician recruitment and development
- Real-world examples of personality testing in these scenarios
- How to design and implement personality testing processes for their organization
- How to assess candidate personalities for leadership qualities through targeted interview questions
- Available tools and resources for identifying and mentoring future physician leaders within an organization
About the Speakers
Les Jebson currently serves as an Administrator with The SIU School of Medicine, managing all surgical specialties.
His prior professional experiences include serving as an administrative growth architect with The University of Florida Health System, helping develop nationally recognized [US News] Institutes. Prior to this, he served as Business Director with The University of Kansas Health System, and as Chief Operating Officer and architect in the establishment of one of the region's largest hospital integrated multi-specialty physician groups in metropolitan Kansas City. He also served as a Practice Administrator for over 20 outpatient clinics [300,000+ annual pt visits] with University of Missouri Healthcare.
Mr. Jebson is certified and a fellow with both The American College of Healthcare Executives [ACHE] and The Medical Group Management Association [MGMA] and is also a Licensed Healthcare Risk Manager [ASHRM]. He serves as an active advisor and instructor for several universities and healthcare professional organizations; and has over 100+ authored healthcare publications and national speaking engagements.
Mr. Jebson's primary areas of expertise resides in programmatic development, physician recruitment, chronic disease strategy planning and analytics, and market intelligence. He has served as an advisor to: UTMC, LSU, USC School of Medicine, Mercy Health-Ohio, and The Orlando Health System. He is the Founder and Program Director for The University of Florida Professional Development Department's Healthcare Education and Consulting Program. A collective of online niche education offerings in clinical integration, healthcare informatics, compliance, risk management and select onsite strategic planning and management coaching services. His employment history is particularly noteworthy having held entry and senior positions in both private practice and university affiliated health systems; in operational, research, clinical and financial roles.
Kathy Jordan is the founder and president of Jordan Search Consultants, a search firm providing innovative healthcare, executive, and higher education recruitment solutions to clients throughout the nation. With almost three decades of professional recruiting experience, Kathy has a thorough understanding of the changing dynamics in the healthcare and higher education industries and has gained a national reputation for her unique recruitment and retention initiatives. Her ability to quickly assess an organization’s corporate culture and the professional and personal goals of each candidate produces bottom-line benefits for clients. By partnering with hospitals, medical groups, academic institutions, and healthcare organizations to develop recruitment models designed to meet their goals, Kathy has effectively helped clients reduce time-to-hire, increase retention rates, and reduce recruitment costs.
Kathy received her Bachelor’s degree in Business and Marketing from Lindenwood University in St. Louis, MO. She has completed multiple hours towards a graduate degree in professional counseling and is an active member of the Medical Group Management Association, American College of Medical Practice Executives, the National Association of Physician Recruiters, and the Women’s Business Enterprise National Council. As a member of the National Association of Physician Recruiters, Kathy has served on the Ethics Committee, further demonstrating her passion for maintaining the integrity of the staffing industry. When she is not absorbed in solving client recruitment challenges, as a life-long St. Louis resident, Kathy loves enjoying the amenities of the city. She also enjoys traveling, gardening, spending time with family and friends, volunteering, and mentoring young women in personal and business growth and development.
Healthcare Payments Check-Up
This discussion will center around the current state of the market as we see it from a healthcare payments perspective. Looking at patient experience and engagements in a shifting payments landscape. We will talk about payment automation from a payables and a receivables perspective and discuss trends in payment fraud along with fraud prevention.
- Healthcare Payments
- Patient Engagement
- Fraud Mitigation
This session will provide an outside perspective on your processes and new insight into what could be faster, what could save money, and what is drawing attention away from your mission.
About the Speaker
Tyler Siegfreid joined Commerce Bank in August of 2016. He has 8 years of combined Retail Banking, Treasury Support and Healthcare Finance experience. After working as a Personal Banker, Tyler worked as a consultant supporting banks as they upgraded Treasury technology services and migrated to new services. As a member of the CommerceHealthcare Sales Team, Tyler specializes in system integrations, healthcare claims payments, data integrity and receivables automation. Tyler received his bachelor’s degree from the University of Kansas.Tyler is an active member of the Association for Financial Professionals (AFP) and serves on the Missouri state activity committee for the Healthcare Financial Management Association (HFMA).
Handling Performance and Conduct Issues in the Workplace When Providers and Owners are Involved
Handling employee discipline and counseling and preventing and investigating sexual and other forms of harassment in the workplace is challenging enough when it involves your average employee. These issues become more nuanced and challenging when a care provider is involved, who may or may not have an ownership interest in the practice. This session will tackle the challenging legal, interpersonal, and public relations issues involved when a provider or owner is at the center of a controversy and will provide concrete advise to help you and your practice emerge unscathed.
- Best practices for handling discipline, counseling and investigations of misconduct when providers or owners are involved
- Managing the personalities and control issues involved when employee physicians and owner physicians get tangled up in harassment allegations or other allegations of misconduct
- Understanding how to tackle the PR and customer issues associated with employment claims involving providers
You should attend this presentation if you are involved with the HR or management of an organization that employs physicians, nurse practitioners, and other care providers and/or have owners of your organization who are also involved the day-to-day operations.
About the Speaker
Gregg M. Lemley has practiced exclusively in the area of labor and employment law and related litigation since 1995. He concentrates his practice primarily in litigation of employment and employment related commercial disputes and employer counseling. He has represented employers in a wide range of litigation matters in both state and federal court, and before arbitrators, administrative law judges and other tribunals in disputes involving alleged discrimination based on race, sex, age, religion, disability, national origin and the FMLA, sexual and racial harassment, retaliation (including workers’ compensation and whistleblower retaliation), tortious interference with contract, ERISA violations, LMRA claims, employment contract disputes and other employment related claims and commercial disputes, including numerous non-compete and non-solicitation disputes. He also has extensive experience representing clients in class and collective action wage and hour claims brought under the FLSA and state wage laws. He also has practiced before numerous state administrative hearing tribunals and has extensive experience in alternative dispute resolution, including mediation and early neutral evaluation.
Mr. Lemley has been designated a 2009-present Missouri Super Lawyer based on peer surveys by Law & Politics recognizing him as among the top 5% of attorneys in Missouri. Mr. Lemley has been listed in Chambers USA since 2010, where he has been singled out as one of the top labor and employment lawyers in the country and for “delivering easily understandable advice and taking time to understand client interests fully,” and highlighted for his work in wrongful termination and discrimination matters. Mr. Lemley has been listed in Best Lawyers since 2013, and is a 2017 and 2018 BTI Client Service MVP.
Mr. Lemley founded the St. Louis office of Ogletree Deakins in 2007.
Population Health Management
Presentation will help listeners define what population health is. The listener will understand who the user of patient data is, how it is defined and how the data affects both patient outcomes and clinical outcomes (fiscally and clinically).
- Understanding how population health management improves both clinical and fiscal outcomes for both patient and clinician
- Discovering the future of data and how the changing role coders/practice managers and clinicians influences population health
- Determining the types of data used and how it is applied to population health
This presentation will encourage practice managers to develop teams to close Gaps in Care, within their Medicare Advantage plans and Affordable Care Act (ACA) plans. Clinicians will be encouraged to engage in collaborative care as they begin to understand the value in population health and value based care. Coders and medical billers will obtain a better understanding of their role within population health management and data driven care. At the end of the presentation the goal is to truly understand that the population health management is a team sport in which the practice managers and medical coders/billers support their clinicians in collaborative environment that benefits both the patients and clinicians.
About the Speaker
Gail Gordon, CPC, MSHA/Ed./SSGB, has worked in the health care industry since 1987, as both a Revenue Cycle Manager and Medical Coder and she is currently the Population Health / Data Services Manager for Innovare Health Advocates since 2013. She is a popular speaker with the AAPC having presented at numerous chapter and regional meetings. She will be teaching a course in Medical Terminology at Maryville University Fall, 2018.
The ABCs of HCCs
This program will be introductory in format and cover a brief history of HCCs, their structure, who uses them, and how documentation will impact what the coder may or may not code.
Attendees will learn the fundamentals of Hierarchical Condition Categories. HCCs are a unique reimbursement methodology that can be used in a variety of settings to appropriately reimburse providers for the complexity of the care provided and to recognize the severity of illness of their patient population. Opportunities for coding professionals will abound in the HCC environment.
- Be able to describe the structure of Hierarchical Condition Categories
- Be able to analyze documentation to assess whether it supports the documentation requirements for HCCs
- Be able to discuss the financial impact of incomplete documentation and/or coding on the practice
About the Speakers
Rose T. Dunn, MBA, RHIA, CPA, CHPS, FACHE, FHFMA is Chief Operating Officer of First Class Solutions, Inc. of St. Louis, MO.
Prior to starting her firm, Rose held several positions, including Vice President at Barnes Hospital, a 1,200-bed teaching hospital in St. Louis; National AVP for MetLife’s managed care subsidiary; and a CFO of a two-hospital system in Illinois.
She is professionally active in AICPA, ACHE, HFMA, and AHIMA.
Rose has authored 12+ texts and numerous articles and delivered more than 600 presentations on a variety of topics. Rose holds a bachelors and master’s degree from St. Louis University.
2018 HHS Security Risk Assessment Guidance to Avoid Audit Failure
The Phase 2 HIPAA Compliance Audit, increasing breaches of unsecured protected health information and rampant medical identity theft reveal a national crisis in HIPAA compliance. The Office for Civil Rights (OCR), the HIPAA enforcement arm of the U. S. Department of Health and Human Services (HHS), is ramping up enforcement. And a basic HIPAA requirement, Risk Analysis & Risk Management, is the key to protecting your medical group.
This session will explain in plain language:
- Why HIPAA Risk Analysis & Risk Management is essential for all medical groups, regardless of size
- What HIPAA Risk Analysis & Risk Management really is
- How administrative staff of a medical group can do a complete HIPAA Risk Analysis & Risk Management efficiently, step-by-step
There is a secret to HIPAA compliance. The secret is that the HIPAA Rules are easy to follow, step-by-step, when you know the steps.
Why You Should Attend
- Covered Entities overwhelmingly failed Phase 2 HIPAA Compliance Audits and HIPAA enforcement is increasing dramatically.
- HIPAA Risk Analysis & Risk Management should be the foundation of every medical group’s HIPAA compliance program.
- Learn step-by-step, how your group can comply calmly and confidently with this fundamental HIPAA requirement.
About the Speaker
Paul R. Hales, J.D. received his Juris Doctor degree from Columbia University Law School and is licensed to practice law before the Supreme Court of the United States. He is an expert on HIPAA Privacy, Security, Breach notification and Enforcement Rules with a national HIPAA consulting practice based in St. Louis. Paul is the author of all content in The HIPAA E-Tool®, an Internet-based, Software as a Service product for health care providers and business associates.
Secrets of Change Movement
Secrets of Change Management - This presentation offers practical advice for introducing, managing, and communicating change in your organization that facilitate the successful deployment of a regulatory compliance program.
Resistance to change is one of the top causes of project failure in the healthcare industry. Resistance is a natural response to change: recognizing and managing resistance is a key skill for the effective change manager and a critical component in the successful deployment of regulatory compliance programs.
Expecting resistance to change and planning for it from the beginning will allow us to overcome this obstacle and ensure they don’t become unsurmountable. Understanding the most common reasons people object to change gives you the opportunity to plan your change strategy to address these issues effectively.
In this program you will be introduced to the following:
- The role of change management in the deployment of regulatory compliance programs
- Understand the classic psychological reactions to change
- Learn how to spot resistance to change
- Discover practical tools and techniques used to Minimize Resistance to Change
Learn how to effectively manage resistance to change in an organization. Learn of tools, tips and tricks that allows you to manage people during times of change. We will provide steps to help your unit or organization become change-ready and planning tools to address resistance to change efforts.
You'll learn the key change management concepts with a mix of practical content, including videos, infographics, and other tools. You can then use the real-word scenarios, self-tests and assessments to measure your understanding.
About the Speaker
Katalin Van Over – Regulatory Compliance Consultant and Change Management Agent
Katalin and her team have worked with healthcare organization including, clinics, surgery centers, hospitals and pharmaceutical companies helping with the successful deployment of regulatory compliance programs, using the techniques and tools of effective change management strategies that will be shared in this presentation.
Navigating Tough Conversations
Practical approaches to navigating tough conversations involving healthcare billing.
- Determine what makes a conversation tough
- Review communication strategies and how to apply them in healthcare billing
- Learn practical approaches to navigating the tough conversations
With continued focus on healthcare’s triple aim of improved outcomes, a better patient experience, and reduced costs, it is incumbent on us as healthcare leaders to assure that we make the most out of every conversation. Every communication with a patient involves the previous experiences, present situations and future expectations of everyone involved. Despite our best efforts, there are times that a simple conversation takes an unexpected turn and we find ourselves in a tough spot. Honing our skills in avoiding the landmines as well as how to safely escape when we find ourselves in the middle of one will be the focus of this session on “Navigating Tough Conversations.”
About the Speaker
Kathie Huttegger, FACMPE, Maryville University, is passionate about making a difference in healthcare and has been leading healthcare through change for many years in hospital and physician office segments.
Kathie’s field experience has spanned a variety of specialties including thoracic and cardiovascular surgery, general surgery, obstetrics, and primary care in family practice and pediatric settings. She completed her MBA degree and graduated cum laude from Southeast Missouri State University in 2000 after completing her undergraduate work at Missouri Baptist College in St. Louis.
An advocate of the Medical Group Management Association (MGMA) and the American College of Medical Practice Executives (ACMPE), Kathie has served these organizations for many years in leadership roles at the national, state and local levels. She is a board certified medical executive and a fellow in the American College of Medical Practice Executives.
Currently Kathie is teaching graduate and undergraduate healthcare administration courses for Maryville University, University of Phoenix and Southern New Hampshire University.
With the belief that leadership is a lifestyle and communication is its bedrock, Kathie spends discretionary time writing and is preparing to publish her first blog in the near future. She is grandma to seven amazing people and great grandma to six-year-old Gia and two-year-old Boston.
Kathie encourages everyone to “be yourself because everyone else is already taken.”
Workplace Violence Prevention & Active Shooter Preparedness
Workplace violence incidents range from emotionally and verbally abusive behaviors to physical acts of violence and in the most extreme case even active shooter events. This session will focus on preventing these types of scenarios in addition to preparing clinical employees to respond should the unfortunate event occur at their work site.
Upon completion, participants will be able to:
- Understand adequate workplace violence/active shooter prevention measures
- Determine potential physical security vulnerabilities in your workplace
- Remember effective active shooter response to save the lives of self and others
OSHA’s General Duty Clause states that any obvious workplace safety or health hazard that is likely to cause an injury is a violation of the OSHA Act. This broad provision makes it possible for employers to be fined for things that are not explicitly required in law or regulations. Organizations need to be prepared to protect their employees from potential acts of violence.
About the Speaker
Lt. Col. Perry Johns is the Senior Group Practice Manager at the 375th Medical Group on Scott Air Force Base, Illinois.
He serves as the executive leadership team’s key healthcare performance advisor for 13 primary and specialty care clinics that provide vital health services for 23,000 military members and their family. Perry held several leadership positions throughout his 23-year military career. Most recently, he served as Scott Mayor’s Chief Administration Officer supporting 40 thousand personnel.
Lt Col Johns deployed four times and his team’s endeavor with Joint Task Force-Horn of Africa resulted in a General Larry O. Spencer Innovation Award. In 2017, Perry led an Aeromedical Evacuation support team into St. Croix, Virgin Islands in support of Hurricane Maria recovery.
Finally, Lt Col Johns served as a staff member at Air Combat Command providing global support for all deployable Air Force medical information systems and was responsible for Anti-Terrorism operations.
Profile of a Fraudster
Once a fraud scandal goes public, the “what, when, where and how” become a matter of public record. But what about the “why”? What drives these individuals to lie, cheat and steal?
Understanding the path a fraudster takes from employee to criminal can provide valuable insight to identify where fraud risks might exist within an organization. This seminar takes a deep dive into the personality traits and motives that make up a “fraudster”.
- Recognize common roles and characteristics of fraud perpetrators
- See what societal and organizational factors lead to employee fraud
- Gain insight into the personality traits that make up "The Dark Triad"
- Learn how to assess for ethical lapses before hiring a potential fraudster
Who Should Attend
- Business Owners
- C-Suite Executives
- CFO's / Controllers
- Business Partners who serve as advisors
About the Speaker
Jacque James, CFE, MAFM is President and Founder of ARA Fraud and Forensic Services, a leading investigative forensic accounting firm that specializes in fraud risk management, investigations and litigation support. Jacque is passionate about providing a high level of service while diligently helping her clients to navigate through risk and financial uncertainty. Jacque is a Certified Fraud Examiner with over 25 years of experience in law enforcement, forensic accounting and fraud investigations. As a sought-after speaker, Jacque has delivered dynamic presentations at national and local association conferences. She enjoys engaging and educating audiences on various fraud topics. When not working on her business, Jacque is an adjunct Professor at Webster University where she teaches graduate level accounting. In addition to being a Certified Fraud Examiner (CFE), Jacque holds a Masters of Business Administration (MBA) and Masters of Accounting and Financial Management degree (MAFM) from Keller Graduate School of Management.
Best E/M Audit Practices
This session will engage the learner in the complexities of the E/M encounter from an auditing perspective. We will discuss the process throughout each of the key components and utilize hands on practice of the E/M audit process to ensure a clear understanding of the audit process of an E/M encounter. We will wrap up with discussion on best practices to use in sharing audit findings with your providers.
- Allow the learner to understand the E/M key components from an audit perspective
- Encourage the learner to experience hands on application for a clear understanding of the audit process
- Suggest to the learner how to share audit findings with their providers
Those attending this session will enjoy reviewing and discussing E/M components and their complexities. We will further build on these during interactive, hands-on practice in auditing E/M encounters and finally bringing it together with an understanding of not only the necessity of auditing but the step by step processes and reporting of audit findings.
About the Speaker
Linda Martien, CPC, COC, CPMA, Fellow, brings her 35+ year of experience in coding, billing, auditing, management and consulting to the table in addition to her clinical history. She has a varied background, working in and managing solo and group practices, in hospital inpatient and outpatient business departments and HIM offices and serving as a consultant to both national and international clients. Martien is a past member of the AAPC National Advisory Board and is a past member and Chairman of the AAPCCA Board of Directors. She is a past member and officer of the Columbia, MO chapter and current a member and past officer of the Jefferson City, MO chapter. Martien is a nationally recognized author and instructor for chronic wound care and is the owner and president of Medical Revenue Cycle Consulting.