November 14, 2018
LEP & ASL Compliance
Lisa Chilton, L.A.M.P.
Shelly Tisius, MT & Associates
11:30am - 1:00pm
12031 Lackland Rd., St. Louis, MO 63146
$35 Member | $50 Non-member
No cancellations or refunds after Friday, November 9
An LEP (Limited English Proficiency) patient schedules an appointment or comes into your office. The patient either doesn’t know English, or they are not fluent, and equal access to Health Programs must occur through communication. Because it rarely occurs, you’re caught off guard and uncertain what to do.
Often times cost of communication access is the focus of which service to use, so services are either not provided or a low cost/low quality option is used. To make it more complex, communication options may vary from culture to culture or person to person. You want to make sure that you’re handling communication access correctly, ethically, and legally; however, quality and accuracy of access should also be of priority.
1. Understanding Basics of LEP Patients (Foreign Language, Deaf/Sign Language/MLS- Minimal Language Skills)
2. Risk/Impact of discrimination of Health Programs (ADA/ACA, Misdiagnose/Misunderstanding of treatment/RX)
3. Options for communication access (Onsite, Video/Phone, Written) and when to use or not use them
Come and learn about how discrimination in health programs can negatively affect your office, what you can do to protect them, and what communication access options you have.
About the Speakers
Lisa Chilton is a Trainer for L.A.M.P. and a Language Specialist for the Federal Government. She has over 10 years of interpretation and translation experience as well as over a decade of experience training and teaching professionals in both the legal and medical realm. She directed a legal advocacy program for 7 years, helping the public navigate the criminal justice system in order to serve victims of domestic violence and human trafficking. Currently, Lisa is working with L.A.M.P. to design and deliver curriculum for a professional education forum. She has a Master of Arts in English and a Bachelor of Science in Education.
Shelly Tisius is the Founder of MT & Associates, Sign Language Interpreting Practice (or MT&A). MT&A specializes in American Sign Language and Deaf Services, where they believe everyone has an equal right to quality communication.
Shelly is a lifelong learner and has been practicing in business management since 1995, sign language interpreting since 2002, and Deaf services since 1999. She’s a proud military wife, and mom, but simultaneously dedicates her life to the Deaf and interpreting communities by volunteering at the State level since 2003, and serving on the Board of Certification for Sign Language interpreters since 2013. Her diverse background has designed MT&A into a firm with a unique approach to sign language interpreting services, education, and consulting.
Daily she finds joy in this approach where she works one on one with Deaf and healthcare communicates customizing interpreting and support that ensures excellence and accuracy in healthcare programs.
This program may be eligible for CEUs.
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